Free resources / AI at work
Real work beats demos.
People remember what they built on their own tasks, not what they watched. Here is what teams in 10 industries already use AI for, with the source for every example.
- AccountingCompany case study
65% less writing time
Armanino, a US accounting firm
- The task
- Auditors wrote a note to the client for every wrong document: 10 to 15 minutes each, 50 to 75 per audit.
- What they did
- AI drafts each note, with clear guidance on what the client needs to send instead.
- What changed
- 65% less time on manual writing, and 60% fewer follow-up questions from clients.
Source: Claude customer story
During the workshop, your team builds workflows similar to these, on their own work.
- LawCompany case study
2 to 3 hours back a week
A&O Shearman, a global law firm
- The task
- Summarising, analysing and translating documents, and writing first drafts.
- What they did
- Lawyers hand the first pass to AI, then review and finish it themselves.
- What changed
- Staff save 2 to 3 hours a week on routine tasks, and up to 7 hours per contract review.
Source: Harvey customer story
During the workshop, your team builds workflows similar to these, on their own work.
- InsuranceCompany case study
Faster, smoother claims
Allianz, in Austria
- The task
- Claims handlers pulling together the claim, the policy and the invoices before deciding.
- What they did
- AI summarises the claim, flags where it doesn't match the policy or invoices, and drafts emails to experts.
- What changed
- Handlers get to the essentials faster and spend less time on admin. Allianz has not published numbers yet.
Source: Allianz, February 2025
During the workshop, your team builds workflows similar to these, on their own work.
- HealthcareIndependent study
15,700+ hours of notes saved
The Permanente Medical Group
- The task
- Doctors typing up visit notes, often late in the evening.
- What they did
- With the patient's consent, an AI scribe listens to the visit and drafts the note for the doctor to check.
- What changed
- About 15,700 hours of note-writing saved across 7,260 doctors in 63 weeks, and better conversations with patients.
Published in NEJM Catalyst. Source: American Medical Association, June 2025
During the workshop, your team builds workflows similar to these, on their own work.
- Non-profitCompany case study
A week of work in an hour
Mercy Corps, a humanitarian charity
- The task
- Translating and sorting feedback from the communities they serve, in many local languages.
- What they did
- AI translates the feedback, tags it by theme and suggests how urgent each report is, for staff to review.
- What changed
- Feedback analysis went from up to a week to about an hour. A report that took 8 hours now takes 30 minutes.
Source: Claude customer story
During the workshop, your team builds workflows similar to these, on their own work.
- ManufacturingCompany case study
1 hour down to 10 minutes
Eaton, a power management company
- The task
- Writing standard operating procedures for the finance team, about an hour each.
- What they did
- AI drafts each procedure from the team's notes and existing documents.
- What changed
- Each one now takes about 10 minutes, saving 650 hours across the project.
Source: Microsoft customer story
During the workshop, your team builds workflows similar to these, on their own work.
- EducationIndependent study
31% less planning time
259 teachers in 68 UK schools
- The task
- Planning lessons, writing quizzes and adapting materials for different pupils.
- What they did
- Teachers used ChatGPT with a short guide on using it well.
- What changed
- 31% less planning time than teachers who didn't use it, with no noticeable drop in quality.
A randomised trial for the Education Endowment Foundation. Source: Schools Week, December 2024
During the workshop, your team builds workflows similar to these, on their own work.
- Customer serviceIndependent study
14% more issues solved
5,179 support agents at a software company
- The task
- Answering customer questions by chat, all day.
- What they did
- AI suggested replies and useful links while the agent stayed in charge of the conversation.
- What changed
- 14% more issues solved per hour on average, and 34% more for newer staff.
Research by Brynjolfsson, Li and Raymond. Source: National Bureau of Economic Research
During the workshop, your team builds workflows similar to these, on their own work.
- Property managementCompany case study
About 11 hours a week back
Property managers using AppFolio
- The task
- Replying to residents, owners and contractors. It can take up to half the working day.
- What they did
- AI suggests each reply with the right tone and the resident's history, for the manager to check and send.
- What changed
- Property managers report saving about 11 hours a week on messages alone.
Reported by the property managers themselves. Source: Claude customer story
During the workshop, your team builds workflows similar to these, on their own work.
- Public serviceIndependent study
26 minutes a day
20,000 UK civil servants
- The task
- Drafting documents, summarising meetings and finding information.
- What they did
- Staff in 12 departments used an AI assistant inside their everyday office tools for three months.
- What changed
- 26 minutes saved a day on average, nearly 2 weeks a year each.
Reported by staff in a government trial. Source: GOV.UK findings report, June 2025
During the workshop, your team builds workflows similar to these, on their own work.
Company case studies are published by the company or by the maker of the AI tool they use. Independent studies come from researchers, journals or government. Different teams used different tools: the skill carries over. Checked September 2026.
Your team's version of this list.
In one hands-on day, every person builds workflows on their own tasks, and the best ones go into a team playbook.